Knowledge is power isn’t that how the old saying goes?

If we have all the right details to hand then we should be invincible and there should be nothing that stands between us and a problem free existence.

It amazes me therefore how some companies expect you to guess how their items work and then let you in on their little trade secrets after its gone wrong instead of including the much needed information in their product leaflets.

Naming no names but let’s just say it was a vacuuming appliance giving me some gip, I found out a whole lot of things that I should have been doing  from the gent who came to fix it that weren’t ever mentioned  whilst we were purchasing or in the literature thereafter to prevent my appliance burning out so fast .

So does it not occur to those at the top that if they were to be a little less vague about how to use their items successfully they’d maybe have slightly fewer irate customers to deal with